Support Policy

At Metageeks Technologies Pvt Ltd, we are committed to providing exceptional support to ensure your satisfaction and the optimal performance of our services. Our support policy outlines the procedures and expectations for our clients to receive assistance.

Support Hours

  • Monday to Friday: 9:00 AM to 6:00 PM IST
  • Saturday and Sunday: Closed
  • Public Holidays: Closed

Turnaround Time (TAT)

Our standard turnaround time (TAT) for support requests is 24 hours during business days. Requests submitted outside of our regular support hours will be addressed on the next business day.

How to Reach Us

Email Support

Email us at with detailed information about your issue. Please include your name, contact information, and any relevant details to help us address your concern promptly.

Online Support Portal

Visit our Support Portal to submit a ticket. Track the status of your request and communicate directly with our support team.

Support Process

Submit a Request

Provide a clear and detailed description of your issue. Attach any relevant screenshots or documents to assist us in understanding and resolving your problem.


Upon receiving your request, we will send an acknowledgment email within 24 hours during business days. This email will include your ticket number and an estimated time for resolution.


Our support team will investigate and work on resolving your issue. You may be contacted for additional information if necessary. Once resolved, we will notify you via email or through the support portal.


If you have any further questions or need additional assistance after the issue is resolved, please respond to the ticket or contact us through the provided channels.

Response Times

  • Critical Issues (e.g., system outages, severe bugs): Initial response within 4 hours during business days.
  • High Priority (e.g., major functionality issues, urgent requests): Initial response within 8 hours during business days.
  • Normal Priority (e.g., general inquiries, minor issues): Initial response within 24 hours during business days.

Feedback and Escalation

Your feedback is valuable to us. If you are not satisfied with the resolution or the handling of your request, you can escalate the issue by contacting our support manager at We strive to continuously improve our support services based on your feedback.

Thank you for choosing Metageeks Technologies Pvt Ltd. We are dedicated to providing you with reliable and efficient support to meet your needs.